Get in touch with our team
Need help at Nostalgia? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient communication channels such as live chat, email or phone for prompt assistance. Staff can help with verification, deposits, withdrawals, bonus enquiries and site access. Check account settings for password and verification prompts before contacting support. Quick local support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat on-site, account, technical and bonus enquiries, English) |
| General enquiries | [email protected] (general account, billing and privacy) |
| Affiliate enquiries | [email protected] (partnerships, promo materials) |
| Phone | +64 9 376 4821 (call for account help) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or cases that require explanations or documents. Please include a clear subject line, your up-to-date contact details and any relevant account ID to avoid delays. Providing attachments and concise information helps us process your enquiry faster. Include screenshots if relevant and attach copies of any requested documents.
Submit your enquiry
Response Time
Support enquiries are usually handled promptly. Most enquiries are answered within one business day. Complex cases, such as account verification or payment investigations, can take longer depending on their nature and may require additional documentation. We’ll keep you updated by email or live chat and aim to resolve issues as quickly as possible while ensuring accurate outcomes.
Feedback
Tell us what you think - send feedback, suggestions or ideas to improve Nostalgia. All messages are read carefully and reviewed by our team. Feedback is used to prioritise fixes, refine navigation, banking options, bonuses and mobile play. Share screenshots or steps if helpful. We aim to respond where appropriate and use your input to make the site better for everyone.